Working in Product Management allows me to travel around the world visiting with customers and prospects alike to identify and solve challenges facing today’s Internet providers. This typically includes engaging with individuals in a wide variety of domains – including marketing, customer care, product management, legal and network and subscriber security. Throughout these interactions, I have noted the emergence of a common theme – the challenges presented by siloed solutions developed to solve a single problem without consideration for the requirements of other departments and the business as a whole.
Everyone agrees protecting Internet users from malware and social engineering exploits like phishing is a valuable thing to do. At minimum these attacks are a nuisance because they degrade the Internet experience, worst case they can be costly and dangerous. But protecting networks and end users is becoming more difficult because attackers are making their exploits more dynamic and thus harder to detect. This is stressing some solutions, like client software, that have been a primary means of protecting end systems.