451 Research:

Subscribers Demand New Communication Methods from CSPs

In today’s world of rapid communications, there is a growing gap between service providers and subscribers. This 451 Research study gauges consumer attitudes toward new forms of digital engagement for CSPs.

Read the report to learn about emerging communication methods that deliver better conversion and engagement rates than traditional channels.

86% want in-browser notifications for billing and payment purposes

83% want in-browser notifications for billing and payment purposes

22% never check their CSP email account; 40% do only monthly